Frequently Asked Questions
Personalized therapy built on compassion, connection, and growth.
Getting Started FAQ
How do I schedule An Appointment?
Contact our Intake Coordinator via call, text, or email to get scheduled!
Call- (630) 222-7375 ext.0
Text- (224) 254-0345
Email- cgreenwell@consideryourselfcounseling.com
If we’re unable to respond immediately, please leave us a message, and we will get back to you within one business day!
How Long Are Appointments?
Appointments are 50 minutes to an hour.
Do you offer In Office and Telehealth Appointments?
Yes! We are happy to provide the flexibility of In Office and Telehealth sessions!
Our office is located at, 2560 Foxfield Rd. Suite, 320, St. Charles, IL
How do I access the client portal and complete my intake forms?
We use TherapyPortal.com as our secure client portal.
After your first appointment is scheduled, you will receive an email invitation from TherapyPortal.com with instructions to log in to your account. Once logged in, you’ll find all required intake forms.
We ask that all intake forms be completed within 48 hours of scheduling your appointment.
Completing these forms in advance ensures we can process your forms, verify your insurance benefits, and be fully prepared for your first session.
Once your intake forms are submitted, you’re all set for your initial appointment!
What can I expect during my first session and follow-up sessions?
Your first session is an Intake Assessment, where you and your therapist will get to know each other. During this session, you can ask questions and learn more about your therapist’s style and approach. Your therapist will also take time to understand what brings you to therapy, your history, experiences, and goals.
After your initial session, follow-up appointments will be scheduled directly with your therapist. These sessions focus on your needs and goals while also providing space to discuss your daily struggles, challenges, or any concerns that come up. Each session is tailored to support both your progress toward therapeutic goals and your overall well-being.
What do I do if I feel like my therapist isn’t the right fit?
Feeling comfortable with your therapist is an important part of effective therapy.
If you feel like your current therapist isn’t the right fit, we encourage you to contact our Intake Coordinator.
They can help troubleshoot any concerns and assist you in finding a therapist who may be a better match for your needs.
Your comfort and connection with your therapist are our top priorities, and we are here to support you in finding the right fit.
Care Coordination & Medication FAQ
Can you communicate with my PCP or Psychiatrist?
Yes! With your written consent, we are happy to stay in touch with your primary care provider, psychiatrist, or other members of your healthcare team. Communication can include sharing progress updates or collaborating on treatment planning.
We genuinely value collaboration and enthusiastically encourage communication between providers.
This helps ensure that your care is consistent, coordinated, and focused on your unique needs.
When your care team works together, it enhances the safety, quality, and overall experience of your treatment journey.
Can You Prescribe Medication?
No, our therapists do not prescribe medication.
However, if you are interested in exploring whether medication might be beneficial, we can support you in that process and refer you to a trusted psychiatrist, psychiatric nurse practitioner, or your primary care provider for an evaluation.
Many clients find that therapy alone is helpful, while others benefit from a combination of therapy and medication.
With your consent, we’re happy to collaborate with your medical team to ensure your care is consistent, coordinated, and focused on your overall well-being.
Do I have to be on medication for therapy to work?
Not at all!
Many clients find that therapy alone can be deeply helpful, providing support, clarity, and practical tools for creating meaningful change. Others may benefit from combining therapy with medication, depending on your individual needs, goals, and preferences. If you’d like to explore whether medication might be helpful, your therapist will gladly discuss the potential benefits and considerations with you. We will always support you in making the choice that feels right for you!
Telehealth FAQ’s
What is a Telehealth Appointment?
Telehealth appointments are video sessions.
These appointments follow the same format as our in-office sessions but can be attended from anywhere.
Telehealth sessions give us the ability to provide convenient and accessible therapy— perfect for fitting sessions into a lunch hour, a child’s nap time, or for those managing chronic pain.
How do I attend a Telehealth Appointment?
You will receive your therapist’s personal Telehealth link prior to your first session.
When it’s time for your appointment, click the link and type your name into the pop-up box to sign in. Once you’ve signed on, you will be in your therapist’s secure online waiting room. They will see that you’ve arrived and start your session as soon as they finish with their previous client.
What platform is used for Telehealth Sessions?
Our Telehealth sessions are hosted on Doxy.me or TherapyPortal.com.
Both platforms are HIPAA-compliant and easy to use, offering a secure video experience similar to Zoom. Joining your sessions is simple and consistent: your therapist’s Doxy.me link will always remain the same for every appointment, and you can join from any phone or computer without creating an account or downloading software.
Can I switch between Telehealth and In Office sessions?
Your comfort and convenience matter to us!
We can easily switch your in office sessions to telehealth.
If your therapist offers in-person services and has office availability, you’re also welcome to switch your telehealth appointments to in office.
We’ll do our best to accommodate whichever option works best for you
Insurance & Fees FAQ’s
Are you In-Network with my Health Insurance?
We are in network with most major Health Insurance Providers!
Please view our insurance page for more information.
What are your fees?
Out-of-pocket fees vary depending on your specific Insurance Plan.
Our billing team is happy to review your benefits and provide an estimate for how much each session will cost with your coverage.
For clients who pursue self-pay, our fee is $150 per session.
Our goal is to make costs clear so you always know what to expect and can focus on your care.
Is Counseling HSA, HRA, and FSA eligible?
Yes, you can use HSA, FSA, and HRA funds for counseling services!
What Payment Methods are accepted?
Visa, American Express, Discover, Mastercard, HSA, HRA, FSA, or Check
What Is Your Cancellation Policy?
We kindly ask that clients cancel or reschedule appointments at least 48 hours in advance.
Cancellations within 48 hours of a scheduled appointment will incur a $100 cancelation fee.
We understand that emergencies happen, and in such cases, the cancellation fee may be waived at the discretion of management.